Hotel Granbury
Privacy Policy
Hotel Granbury ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit thehotelgranbury.com (the "Site"), book a stay, or otherwise interact with us.
1. Information We Collect
- Information you provide directly. Name, email, phone, mailing address, and other details you share when you make a reservation, fill out our contact form, request meeting/event information, sign up for offers, or communicate with us.
- Reservation and stay information. Dates of stay, room type, number of guests, special requests, loyalty information, and similar reservation details.
- Payment information. Payment details are collected and processed by our third-party booking engine and payment processor. We do not store full payment card numbers on our own servers.
- Information collected automatically. When you visit the Site, we collect IP address, browser type, device identifiers, operating system, pages visited, referring URLs, and approximate location through cookies, web beacons, and similar technologies.
2. How We Use Your Information
- Process and manage reservations and stays.
- Communicate about your reservation (confirmations, changes, follow-up).
- Respond to inquiries.
- Send marketing communications about offers, events, and news - where permitted, with opt-out available at any time.
- Improve and personalize the Site and our services.
- Maintain the safety and security of our property, guests, and team.
- Comply with legal obligations and enforce our terms.
3. How We Share Your Information
We do not sell your personal information. We share only as follows:
- Service providers. Third parties who help us operate our business (PMS, booking engine, payment processor, email/marketing services, website host, analytics). These providers may only use your information for the services they provide to us.
- Legal requirements. When required to comply with applicable law, legal process, or governmental request, or to protect our rights, property, or safety.
- Business transfers. In connection with a merger, acquisition, or sale of our business.
- With your consent
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings; disabling them may affect Site functionality.
5. Third-Party Links
The Site may link to third-party websites (TripAdvisor, Booking.com, local attractions, our booking engine). We are not responsible for the privacy practices of those sites.
6. Data Security
We take reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or limit our use of your personal information, and to opt out of marketing. Contact us using the details below to make a request.
California residents: The California Consumer Privacy Act (CCPA) provides rights including the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information (we do not sell). You may designate an authorized agent.
9. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. International Visitors
The Site is operated in the United States. If you visit from outside the U.S., your information will be transferred to and processed in the United States.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.